At MyHarness.co.uk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services.
1. Information We Collect
1.1. Personal Information
- When you purchase a product or service, register for an account, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.
1.2. Usage Data
- We may collect information about how you use our website, such as your IP address, browser type, pages viewed, and the time spent on our site. This data helps us improve our website and services.
1.3. Cookies
- Our website uses cookies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences, track site usage, and deliver personalized content. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.
2. How We Use Your Information
2.1. To Provide Services
- We use your personal information to process your orders, provide LOLER inspection services, issue certificates, and handle returns and refunds.
2.2. To Communicate with You
- We may use your contact information to send order confirmations, updates on your inspection status, respond to inquiries, and provide customer support.
2.3. To Improve Our Website
- Usage data helps us analyze how our website is used, allowing us to improve functionality, content, and user experience.
2.4. Marketing
- With your consent, we may use your email address to send you promotional offers, news, and updates about our products and services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email.
3. How We Share Your Information
3.1. Third-Party Service Providers
- We may share your information with third-party service providers who assist us with payment processing, shipping, email communications, and website analytics. These providers are required to protect your information and use it only for the purposes we specify.
3.2. Legal Compliance
- We may disclose your information if required by law, such as to comply with a legal obligation or to protect our rights, property, or safety.
3.3. Business Transfers
- In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Your Rights
5.1. Access and Correction
- You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
5.2. Deletion
- You may request that we delete your personal information, subject to certain legal obligations.
5.3. Data Portability
- You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
5.4. Withdraw Consent
- If you have provided consent for us to process your personal information, you may withdraw it at any time.
To exercise any of these rights, please contact us at support@myharness.co.uk.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through a notice on our website. Your continued use of our website after any changes indicates your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@myharness.co.uk
Thank you for trusting MyHarness.co.uk with your personal information. We are committed to safeguarding your privacy and ensuring a secure online experience.