Frequently Asked Questions
A LOLER (Lifting Operations and Lifting Equipment Regulations) inspection is a mandatory safety check for equipment used in lifting operations, including harnesses and lanyards. It ensures your equipment meets safety standards and is safe for use.
Simply select the inspection service you need on our website, add it to your cart, and complete the checkout process.
After purchasing, you’ll receive a unique QR code via email. This code allows you to drop off your items at one of our secure lockers for inspection.
The QR code is used to access our secure drop-off lockers. Scan the code at the locker, place your items inside, and leave the rest to us.
We have multiple locker locations. You’ll receive details of your nearest drop-off point along with your QR code after purchase.
The inspection process typically takes 3-5 business days from the time we receive your items.
Yes, we’ll send you an email notification once your items have been inspected and are ready for return shipping.
If your equipment fails the inspection, we’ll provide a detailed report outlining the issues and recommendations for repair or replacement.
We do not provide replacement equipment, but we will recommend the best course of action, including where to purchase new or repair existing items.
After inspection, your items will be securely packaged and shipped back to the address you provided during purchase.
Yes, return shipping is included in the cost of the LOLER inspection service.
If your items pass the inspection, we’ll issue a Certificate of Pass, which will be sent to you along with your returned equipment.
If you lose your QR code, please contact our customer service team, and we’ll assist you in generating a new one.
Yes, you can track the status of your inspection through your account on our website. You’ll also receive email updates.
We inspect all types of harnesses and lanyards that fall under LOLER regulations, including single and dual lanyards.
Yes, you can include multiple items in one inspection order, but each item will be inspected individually and require its own QR code.
Yes, our lockers are fully secure and monitored to ensure the safety of your equipment during drop-off.
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
Yes, you can cancel or modify your order before dropping off your items by contacting our customer service team.
If you have any other questions, please reach out to our customer support team via email or phone, and we’ll be happy to assist you.